Contact support

Reach the right team for technical help, sales, billing, or legal questions.

Email replies usually within 1 business day (Mon–Fri)

WhatsApp consultation

Omni plans, video add-ons, and talk-to-us first — chat the number set in Nucleus.

Hosting, domains, SSL, email setup, and dashboard issues.

Custom plans, enterprise hosting, migration, or white-label needs.

Payments, invoices, renewals, and tax documents.

Terms, privacy, and compliance questions.

Do the website package and domain renew on the same date?: Not necessarily. Website hosting/email and domain each have their own renewal date in your dashboard.
When can I install SSL?: After the domain is connected to hosting and DNS shows Valid. The install SSL button only becomes available when prerequisites are met.
Where does business email run?: Business email runs on dedicated Mailcow nodes (e.g. m-jkt01.devb2b.com), separate from the Hestia hosting panel.